Customer service with AI
Customer service with AI: faster answers, without losing the personal touch
An AI assistant that sorts customer questions, drafts answers from your own knowledge and handles simple questions itself, with hand-off to a colleague.
- Answers based on your own knowledge
- Always hand-off to a person
- Email, website and WhatsApp
Customers expect fast answers, also outside office hours. At the same time, many questions are about the same things: delivery times, order status, opening hours, returns, invoices. An AI assistant can handle those, so your team has time for the conversations that really need attention.
What the assistant does
- Sort and route. Every incoming question gets a topic and urgency, and reaches the right colleague.
- Draft answers. Based on your knowledge base, manuals and past answers, the assistant drafts a reply. Your colleague edits and sends it.
- Handle it directly. Simple, frequently asked questions are answered by the assistant itself, also in the evening and at weekends.
- Look things up. Connected to your order system or CRM, it can for example give the status of an order.
- Hand off. If the assistant is unsure, or the customer asks for a person, the conversation goes to a colleague with the full history.
Channels
Email, a chat on your website and WhatsApp Business. Already using a system such as Zendesk, Freshdesk or HubSpot? Then we build the assistant into it, so your team keeps working in a familiar environment.
Reliable and transparent
- The assistant only answers based on your own information. If it doesn't know, it says so and hands over.
- Customers can clearly see they are talking to an AI assistant, as the EU AI Act requires.
- Conversations and customer data stay in Europe and are not used to train third-party AI models.
How to start
We start small, usually with draft answers your team reviews. Once the quality is proven, the assistant handles more on its own, step by step. You stay in control, and trust grows based on results.
Frequently asked questions
Do customers know they are talking to AI?
Yes, we always make that clear. It is required, and it also prevents frustration. Customers can ask for a person at any time.
What if the assistant gives a wrong answer?
That is why we start with draft answers checked by a colleague. Only once the quality is demonstrably good does the assistant answer on its own, and only on topics you choose.
How do we keep the knowledge up to date?
The assistant reads from your knowledge base and documents. Update something there, and it uses the new information straight away.
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